Ember Gonzales
Austin,TX
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans. Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Agent
Webre Sherill Advisors
Round Rock, TX
09.2019 - 06.2024
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
- Diminished project lags by effectively training employees on best practices and protocols.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- I reviewed coverage plans and strategic initiatives for our insurance agency to help us make sure that our new offerings were in alignment with our business goals. This involved researching the market, talking to clients, and analyzing data. I also worked with other team members to develop and implement new plans that would help us meet the needs of our clients and grow our business..
- Cultivated lasting professional relationships, which created continuous client referral streams within community.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Insurance Agent
Contractors Insurance
Austin, TX
02.2008 - 08.2019
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Analyzed customer needs and provided best options, upselling products and services.
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Maintained pleasant and cordial attitude at all times, even when issues arose.
- Exceeded team goals by partnering with staff to share and implement best practices.
Education
High School Diploma -
GeorgeWest High School
1013 Houston St.05.1987
Skills
- Customer follow-up
- Insurance sales strategy
- Email marketing
- Asset protection expertise
- Cross-selling and upselling
- Client retention
- Communication
- Reliable and trustworthy
- People skills
- Team building
- Computer skills
- Decision-making
Certification
- County Mutual License
- Life Insurance License
References
References available upon request.
Timeline
Insurance Agent
Webre Sherill Advisors
09.2019 - 06.2024
Insurance Agent
Contractors Insurance
02.2008 - 08.2019
High School Diploma -
GeorgeWest High School
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