Summary
Work History
Education
Skills
Timeline
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Emberly Wilson

Conway,AR

Summary

Adept Lead CSR at Pizza Hut, I excelled in enhancing customer satisfaction and streamlining training processes. Leveraging critical thinking and customer service expertise, I spearheaded initiatives that significantly improved team efficiency and service quality. My collaborative approach and dedication to excellence drove continuous improvement, setting new standards in customer care and operational success.

Work History

Lead CSR

Pizza Hut
Vilonia, AR
04.2024 - Current
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
  • Collaborated with team members to develop strategies for boosting customer satisfaction
  • prepare food to the exact chef's specifications and to set up stations for menu.
  • assisting the executive and sous chef with their daily tasks.
  • contributing to our customer satisfaction and acquisition goals.
  • Set up and stocking stations with all necessary supplies
  • Prepare food for service (e.g. chopping vegetables

Education

Arkansas Connection Academy
Conway

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening

Food Prep & Delivery

Daily Operations

Quality Standards

Fiscal Responsibility

Supervise Team

Communicate Issues with Management

Cleaning and Sanitation Procedures

Achieve and Maintain Required Certifications

Restaurant Administration

Timeline

Lead CSR

Pizza Hut
04.2024 - Current

Arkansas Connection Academy
Emberly Wilson