EMBREA SMITH
Trenton
Summary
Detail-oriented property manager with a strong focus on financial performance and effective communication. Successfully coordinated maintenance operations and managed tenant relations, leading to improved occupancy rates and resident satisfaction.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Property Manager
CRM Residential
Pleasantville
08.2018 - Current
- Managed tenant relations and resolved issues effectively.
- Coordinated property maintenance and inspections with vendors.
- Oversaw lease agreements and ensured compliance with regulations.
- Conducted regular property evaluations to maintain standards.
- Implemented marketing strategies to attract new tenants.
- Streamlined rent collection processes for efficiency.
- Developed budgets and monitored financial performance of properties.
- Handled resident complaints and expedited maintenance requests.
Cardiac Call Center Specialist
Mednet Healthcare Technologies Inc.
Ewing
04.2012 - 08.2017
- Managed inbound calls to assist patients with healthcare inquiries.
- Provided accurate information regarding medical services and billing procedures.
- Maintained up-to-date knowledge of Mednet's services and policies.
- Trained new staff on call handling procedures and customer service techniques.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Assisted customers with product selection based on their needs and preferences.
Skills
- Property maintenance
- Lease management
- Budget development
- Tenant relations
- Marketing strategies
- Customer relationship management
- Property evaluation
- Vendor coordination
- Effective communication
- Problem solving
- Time management
- Financial analysis
Certification
Low Income Housing Tax Credit Certification
Timeline
Property Manager
CRM Residential
08.2018 - Current
Cardiac Call Center Specialist
Mednet Healthcare Technologies Inc.
04.2012 - 08.2017