Emel Hasan
Ellicott City,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Parsons Medical Group
10.2018 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained databases to track and record customer data.
Learning Leader
Paul Mitchell School Annapolis
01.2016 - 09.2018
- Supervising students, customer service, instructing students, team building
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Hair Stylist
Hair Cuttery
12.2006 - 08.2018
- Customer service
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Associate of Applied Science - Nursing
Howard Community College
Columbia, MD05.2024
Bachelor of Arts - Painting
Maryland Institute College of Art
Baltimore, MD05.2000
Skills
- Customer Service
- HIPAA Compliance
- Office Administration
- Microsoft Word
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Customer Relations
- Critical Thinking
- Scheduling
- Invoice Processing
- Patient Care
Clinical Rotations
- 08/2022-12/2022, University of Maryland Hospital, Telemetry
- 01/2023-05/2023, Franklin Square Hospital, Medical/Surgical
- 08/2023, Franklin Square Hospital, Psychiatric
- 09/2023, Howard County Hospital, Mother/Baby
- 11/2023, Greater Baltimore Medical Center, Pediatric
- 01/2023-05/2023, Howard County Hospital, Medical/Surgical
Personal Information
Title: Registered Nurse
Timeline
Administrative Assistant
Parsons Medical Group
10.2018 - Current
Learning Leader
Paul Mitchell School Annapolis
01.2016 - 09.2018
Hair Stylist
Hair Cuttery
12.2006 - 08.2018
Associate of Applied Science - Nursing
Howard Community College
Bachelor of Arts - Painting
Maryland Institute College of Art