Server and manager with over 17 years of restaurant business experience. I specialize in customer service and managing a restaurants internal and external business operations. I helped open two family restaurants in Wisconsin and Im eager to apply my knowledge and experience working in a managerial position for Taco Bell.
Supervised server schedules and floor coverage to maintain smooth dining room operations.
Resolved customer inquiries and concerns in a professional manner, achieving high satisfaction rate
Trained new servers on restaurant policies, procedures, and customer service techniques, improving team performance
Trained new servers on service standards, and menu knowledge.
Delivered exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience
Collaborated with team members to provide efficient service during peak hours, reducing wait times
Education
Associate's degree - Business Management
Waukesha Technical County College
Milwaukee, WI
06-2027
HS Diploma -
Saint Thomas More High School
Milwaukee, WI
Skills
Hospitality
Staff Training
Serving Experience
Time Management
Team Training
Customer service
Conflict Resolution
Business management
Restaurant operations
Certification
Certification: Real Estate, 2021-06, kaplan university online - Milwaukee, WI, AED Certification September 2024 to September 2026, CPR Certification September 2024 to September 2026, Real Estate License July 2022 to April 2026, First aid and choking September 2024 to January 2026, Fire Safety Certification September 2024 to January 2026, CNA September 2024 to January 2026