Emele Johnson
Roanoke,VA
Summary
Dedicated and adaptable professional with a proactive attitude. Quickly learns and effectively communicates. Eager to contribute to team success. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Goodwill Industries Of The Valleys
Cave Spring, VA
11.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management, staff scheduling, and task delegation.
- Resolved customer complaints in a timely fashion and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations in and around the store.
- Provided leadership support during business hours by motivating staff members to meet targets and alleviating any bottlenecks to production.
- Oversaw daily cash handling procedures.
Supervisor
Sheetz
Roanoke, VA
12.2020 - 11.2023
- Tracked progress on projects and provided feedback to staff members.
- Performed weekly inventory checks to ensure sufficient stock levels for all products.
- Trained, evaluated, and developed staff.
- Acted as a liaison between upper management and staff, facilitating an workplace of open communication.
- Addressed conflicts within the team, maintaining a healthy work environment.
Housekeeping Supervisor
Hampton Inn & Suites By Hilton
Roanoke, VA
08.2016 - 12.2020
- Supervised and trained staff in housekeeping operations, ensuring standards of cleanliness.
- Monitored inventory levels and ordered supplies.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of the campus and identified areas of heavy need.
- Communicated guest service scores to drive higher guest satisfaction.
- Created schedules and other business documentation.
- Performed periodic deep cleanings in order to maintain and exceed hygiene standards.
Education
High School Diploma -
Riverview High School
Sarasota, FL05-2009
Skills
- Store Organization
- Records Management
- Operations Oversight
- Department Oversight
- Customer Relations
- Stock management
- Store operations
- Cash auditing
- Hiring and Training
- Pricing and Markdowns
- Performance Evaluations
- Team Management
- Relationship building and management
- POS Systems
- Customer Service and Engagement
Certification
CPR And First Aid Certified
References
References available upon request.
Timeline
Assistant Store Manager
Goodwill Industries Of The Valleys
11.2023 - Current
Supervisor
Sheetz
12.2020 - 11.2023
Housekeeping Supervisor
Hampton Inn & Suites By Hilton
08.2016 - 12.2020
High School Diploma -
Riverview High School