Emeli Lopez
Waterbury,CT
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
12
12
years of professional experience
Work History
Case Manager
Connecticut Renaissance
Waterbury, CT
01.2025 - 02.2026
- Conducted comprehensive assessments to determine client needs and appropriate service plans.
- Developed individualized treatment plans in collaboration with multidisciplinary teams.
- Monitored client progress, adjusting interventions to ensure optimal outcomes.
- Facilitated access to community resources, enhancing support systems for clients.
- Provided crisis intervention and conflict resolution strategies effectively.
- Educated clients on coping strategies, promoting self-sufficiency and resilience.
- Documented case notes accurately, ensuring compliance with regulatory standards.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Residential Re Entry Specialist
Community Solutions Inc.
Waterubry CT
06.2023 - 2024
- CPR Certified
- PREA
- Provide update on any client issues and incidents.
- Verify all physical items being passed between shifts.
- Ensure security of facility keys.
- Conduct employment, job search and home confinement spot checks on each shift.
- Conduct common area, room searches and perimeter searches as assigned and document results.
- Conduct pat/pocket searches on all clients entering the facility and document results.
- Confiscate any contraband found and complete incident report.
- Complete house counts every hour from Midnight to 8am and every 2 hours from 8am to 10pm and document results.
- Transport Clients as needed in a Company vehicle.
- Conduct monthly emergency drills.
- Secure urines from same sex clients and complete all required paperwork and electronic documentation.
- Supervise all client visitation. Sign all visitors and contractors in and out of the facility.
- Complete intake on all new arrivals prior to the end of your shift. Facilitate client orientation as assigned.
- Facilitate all client movement in and out of the facility.
- Monitor clients self-administration of medication.
Customer Service Advocate
Verizon Wireless
Waterbury, CT
05.2018 - 09.2023
- •Answering customer calls and actively listening to identify their issues
- .•Building Customer relationships, earning their loyalty and trust.
- •Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns
- .•Generating Excitement for new solutions and products that can enhance their experience.
- • Problem solve, independently with confidence and reassurance to the customer.EditRemove
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information
Human Serivce Worker
Community Solutions Inc
Waterbury, CT
09.2013 - 05.2018
- CPR Certified
- PREA
- Spec-Customer Svc, Complete intake paperwork
- Facilitate 7-day orientation group for new clients
- Assist clients with completing Job searching passes and verify employment
- Complete all Spanish resumes as well as a translator for Case Managers
- Maintain accountability for clients' location
- Maintain a professional relationship with clients
- Complete intake paperwork
- Record and update all interactions with clients into securmanage
Education
High School Diploma -
John F Kennedy High School
Waterbury, CT06.2005
Skills
- Maintaining Confidentiality
- Software Troubleshooting
- Database Maintenance
- Strong Interpersonal Skills
- Excellent Communication Skills
- Word Processing
- Collecting Information
- CPR Certified
- Case management
- Case documentation
- Problem-solving
- Time management
Accomplishments
- Adult First Aid/CPR/AED(Certified) Prison Rape Elimination Act(PREA) Motivational Interviewing
- Secur manage; system to input all client information.
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Connecticut Renaissance
01.2025 - 02.2026
Residential Re Entry Specialist
Community Solutions Inc.
06.2023 - 2024
Customer Service Advocate
Verizon Wireless
05.2018 - 09.2023
Human Serivce Worker
Community Solutions Inc
09.2013 - 05.2018
High School Diploma -
John F Kennedy High School