Samater Saleh Mahmoud
Lynnwood,WA
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
15
15
years of professional experience
Work History
Case Manager
African Community Housing & Development
SeaTac, WA
04.2024 - Current
- Assessed client needs to develop individualized housing plans.
- Coordinated with community resources to secure housing assistance and support services.
- Monitored client progress, adapting strategies to improve housing stability.
- Advocated for clients in securing permanent housing solutions within local agencies.
- Built strong relationships with local landlords to increase available housing options for clients in need.
Sales Advisor
Best Buy
Seattle
01.2011 - 04.2024
- Efficiently handled transactions with clients, including sales, exchanges, and returns, ensuring a positive customer experience.
- Demonstrated expertise in Best Buy's financing options, resulting in a high attachment rate and increased sales.
- Effectively answered clients' questions regarding financial plans and strategies, providing easy-to-understand explanations.
- Responded to customer concerns with definitive and insightful answers, building trust and satisfaction.
- Collaborated with colleagues to develop best-in-class solutions for both in-store and online customers.
Appliance Sales Advisor
01.2020 - 01.2022
- Successfully facilitated sales of appliances by understanding and offering solutions that met the clients' needs.
- Coordinated with installation teams to ensure prompt and complete deliveries and installations.
- Collaborated with Designers and Senior Consultants to showcase products and build sales opportunities.
Google Sales Lead
Best Buy
Seattle
01.2014 - 01.2020
- Specialized in promoting, advertising, and selling Google products, achieving top sales performance at the Northgate location.
- Developed technical sales skills and demonstrated the benefits of turning electrical systems in homes 'smart.'
- Managed employees and ensured they met their sales goals.
Geek Squad Customer Service Agent
Best Buy
Seattle
01.2013 - 01.2014
- Handled returns and exchanges for customers experiencing problems with their electronics.
- Ran diagnostics on a variety of electronics, including laptops, PCs, iPhones, and iPads.
- Conducted final inspections and updates on refurbished items before adding them to the catalog.
- Utilized active listening and communication skills to address customer inquiries and deescalate issues.
Education
High School -
Shorewood High School
Shoreline, WA01.2011
Associate of Arts - Social Services
Edmonds College
Edmonds, WA01-2026
Skills
Problem-solving
- Case management
- Relationship building
- Client advocacy
- Multicultural sensitivity
- Supportive counseling
- Housing assessment
- Trade policy
- Maintaining confidentiality
- Community resource navigation
- Time management
- Teamwork
Timeline
Case Manager
African Community Housing & Development
04.2024 - Current
Appliance Sales Advisor
01.2020 - 01.2022
Google Sales Lead
Best Buy
01.2014 - 01.2020
Geek Squad Customer Service Agent
Best Buy
01.2013 - 01.2014
Sales Advisor
Best Buy
01.2011 - 04.2024
High School -
Shorewood High School
Associate of Arts - Social Services
Edmonds College