Emelia Sonneville

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.

• Streamlined onboarding process for new employees, reducing time to full productivity.
• Monitored trainee progress using data-driven evaluation tools, ensuring measurable improvements in knowledge and skill acquisition.
• Maximized learning potential by tailoring training sessions to individual needs and skill levels.
• Evaluated employee progress and provided constructive feedback to ensure long-term success.
• Collaborated with management to identify specific training needs and develop targeted programs.
• Provided coaching and mentoring to employees.

• Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
• Contributed to company growth by supporting the onboarding process for new hires through effective regional training programs.
• Developed relationships with external vendors to supplement internal resources as needed for specific projects or initiatives.
• Facilitated regional training events, resulting in improved team performance and collaboration across departments.
• Delivered high-quality training sessions, ensuring all participants acquired necessary skills and knowledge for their roles.
• Promoted a positive learning environment by fostering open communication between trainers, participants, and management teams throughout all phases of the program''s implementation process.
• Served as a mentor to new trainers joining the team, providing guidance and support in their professional development journey.

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.

• Managed multiple tables simultaneously, maintaining high service quality throughout shifts.
• Served food and beverages promptly while addressing customer needs effectively.
• Utilized POS system for efficient order placement, billing management, and handling complimentary items.
• Collaborated with team members to optimize workflow during peak hours for superior guest experiences.
• Cultivated relationships with regular customers to enhance loyalty and satisfaction.
• Executed opening and closing duties to ensure dining area readiness for service transitions.

• Increased guest capacity per shift by effectively managing table turnover rates.
• Ensured efficient food order delivery through close kitchen monitoring and chef collaboration.
• Promoted open communication to foster a positive workplace by addressing employee conflicts promptly.
• Elevated dining experience by maintaining high standards of cleanliness and organization.
• Managed waitstaff schedules efficiently, optimizing coverage during peak service hours.
• Enhanced customer retention rates with personalized service and swift complaint resolution.
• Maintained strict compliance with health regulations through consistent safety protocol adherence.
• Delivered thorough daily sales reports, contributing to improved financial planning efforts.

Delivered personalized assistance to children with special needs, including those with ADHD.

Structured daily activities to promote engagement and learning.

Addressed challenging situations, such as meltdowns or seizures, with composure.

Engaged in counselor communication for support and strategy sharing.