Overview
Work History
Education
Timeline
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Emelia Gloria Deleon Guerrero

Denver,CO

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Speedystop
Georgetown , TX
09.2021 - 01.2025
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Scanned items and checked pricing on cash register for accuracy.
  • Resolved customer complaints professionally in accordance with company policy.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted and balanced cashier drawers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Shift Leader

Duck Donuts
Plugerville, TX
09.2021 - 01.2025
  • Overseeing operations when the manager is absent.
  • Assigning duties to staff during shifts.
  • Providing customer service and managing complaints.
  • Provide direction and feedback to workers during shifts.
  • Schedule employees' shifts and assign duties.
  • Manage time-off requests and handle last-minute absences.
  • Train and coach new employees.
  • Inspect equipment and communicate the needs for repairs and replacements to management.
  • Check cash drawers and prepare bank deposits.
  • Ensure that health and safety standards are followed.

Soda Jerk

Fizz & Co Soda Shop
Agana , GU
09.2017 - 02.2020
  • Clean and prepare the dining areas.
  • Greets customers and helps them to their seats.
  • Maintain knowledge of every menu item.
  • Documents orders accurately.
  • Delivers beverages and meals on time.
  • Ask for customers' feedback.
  • Prepare bills and process payments.

Education

High School Diploma -

Tiyan High School
Guam
06-2017

Timeline

Customer Service Representative

Speedystop
09.2021 - 01.2025

Shift Leader

Duck Donuts
09.2021 - 01.2025

Soda Jerk

Fizz & Co Soda Shop
09.2017 - 02.2020

High School Diploma -

Tiyan High School

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Emelia Gloria Deleon Guerrero