Emelia Gloria Deleon Guerrero
Denver,CO
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Speedystop
Georgetown , TX
09.2021 - 01.2025
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Scanned items and checked pricing on cash register for accuracy.
- Resolved customer complaints professionally in accordance with company policy.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted and balanced cashier drawers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
Shift Leader
Duck Donuts
Plugerville, TX
09.2021 - 01.2025
- Overseeing operations when the manager is absent.
- Assigning duties to staff during shifts.
- Providing customer service and managing complaints.
- Provide direction and feedback to workers during shifts.
- Schedule employees' shifts and assign duties.
- Manage time-off requests and handle last-minute absences.
- Train and coach new employees.
- Inspect equipment and communicate the needs for repairs and replacements to management.
- Check cash drawers and prepare bank deposits.
- Ensure that health and safety standards are followed.
Soda Jerk
Fizz & Co Soda Shop
Agana , GU
09.2017 - 02.2020
- Clean and prepare the dining areas.
- Greets customers and helps them to their seats.
- Maintain knowledge of every menu item.
- Documents orders accurately.
- Delivers beverages and meals on time.
- Ask for customers' feedback.
- Prepare bills and process payments.
Education
High School Diploma -
Tiyan High School
Guam06-2017
Timeline
Customer Service Representative
Speedystop
09.2021 - 01.2025
Shift Leader
Duck Donuts
09.2021 - 01.2025
Soda Jerk
Fizz & Co Soda Shop
09.2017 - 02.2020
High School Diploma -
Tiyan High School