Emely Cordova
Miami,FL
Summary
Dynamic professional with a proven track record at Publix Supermarkets, enhancing customer satisfaction and streamlining operations. Skilled in complaint resolution and multitasking, adept at improving efficiency and fostering positive relations. Demonstrated adaptability and teamwork, contributing to significant service enhancements. Currently a retuning college student looking forward to working one on one with patients once degree is received.
Overview
4
4
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets Store
09.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Handled customers billing payments and money services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Retail Pharmacy Technician
Publix Supermarkets Pharmacy
05.2022 - 09.2022
- Supported pharmacy operations by preparing medication labels, packaging medications, and assembling dosage packs for patients.
- Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone calls or greeting walk-in customers without compromising accuracy or quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased overall efficiency of the pharmacy by assisting with administrative tasks such as filing insurance claims, scheduling appointments, or processing payments as needed.
Cashier
Publix Supermarkets Store
09.2021 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Grocery Bagger
Publix Supermarkets Store
08.2020 - 09.2021
- Collected carts from parking lot and designated return locations.
- Pleasantly greeted customers and provided prompt and courteous service.
- Improved customer satisfaction by providing efficient and friendly bagging services.
Education
No Degree - Medical Diagnostic Sonography
Miami Dade College
Miami, FL06-2026
High School Diploma -
Miami Jackson Senior Highschool
Miami, FL06-2021
Skills
- Complaint resolution
- Teamwork skills
- Professionalism
- Problem-solving skills
- Stress Tolerance
- Adaptability
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Staff
Publix Supermarkets Store
09.2022 - Current
Retail Pharmacy Technician
Publix Supermarkets Pharmacy
05.2022 - 09.2022
Cashier
Publix Supermarkets Store
09.2021 - 05.2022
Grocery Bagger
Publix Supermarkets Store
08.2020 - 09.2021
No Degree - Medical Diagnostic Sonography
Miami Dade College
High School Diploma -
Miami Jackson Senior Highschool
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