Emely Ferreira
Morrow,GA
Summary
Dedicated professional with a strong commitment to delivering exceptional customer service. Proven ability to enhance business performance through a combination of hard work and motivation. Adaptable team player with a solid work ethic, consistently driving company objectives and achieving results. Recognized for reliability and effectiveness in contributing to organizational goals.
Overview
4
4
years of professional experience
Work History
Leasing Ambassador
Elme Eagles Landing
Stockbridge, GA
11.2024 - Current
- Facilitated showings of available units for prospective tenants through effective sales techniques.
- Conducted inspections of apartments prior to move-in and after move-out, documenting cleanliness and damage issues.
- Responded to incoming inquiries regarding properties, offering detailed information on amenities and pricing.
- Generated necessary legal documents such as leases and addendums in compliance with state laws.
- Managed maintenance requests and ensured timely completion through contractor coordination.
- Exhibited understanding of federal housing laws to improve service delivery for diverse clients.
- Employed Yardi CRM software for efficient tracking of leasing-related data.
- Addressed tenant conflicts promptly and professionally, ensuring positive resolutions.
Hotel Front Desk Agent
Holiday Inn Express & Suites
Stockbridge, GA
01.2024 - 11.2024
- Cross-trained new employees on proper front desk protocols including use of computer software programs used in daily operations.
- Maintained high levels of confidentiality regarding guest information while adhering to all company policies and procedures.
- Answered incoming calls promptly and responded to requests for information or assistance in a timely manner.
- Assisted management staff with special projects when necessary.
- Processed payments accurately using cash register, credit card machine, and other payment processing systems.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
- Recorded guest comments and complaints, referred customers to managers as necessary.
Front Desk Medical Receptionist
Pediatric & Family Behavioral Health Of Georgia
Stockbridge, GA
01.2023 - 01.2024
- Demonstrated excellent customer service skills when answering phones and responding to inquiries.
- Scheduled appointments with clients and maintained accurate records of all bookings.
- Handled cash, credit and debit card transactions accurately as well as copays.
- Prepped meeting and training rooms for conferences and special events.
- Used computer and database systems to verify information, process purchases and make notes.
- Handled and Completed all Paperwork such as FMLA, Short/Long Term Disability, Diagnosis Letters, Medical Records, and Created Invoices.
- Assisted with coordinating referrals between specialists or other healthcare providers.
- Provided assistance to physicians and other medical staff members as needed.
- Processed prior authorizations for prescriptions or treatments when necessary.
- Performed data entry into electronic health records system for patient information updates.
- Ensured HIPAA compliance by maintaining confidentiality of sensitive medical information at all times.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Arranged hospital admissions for patients.
- Translated for patients in medication management visits.
Server
La Parrilla Mexican Restaurant
Mcdonough, GA
10.2021 - 01.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Exercised focus and concentration to keep track of tables and remember orders.
- Worked positions of a hostess and designated togo person.
Education
Bachelor of Arts (B.A.) - Sociology, Minor: Criminal Justice
Georgia State University
Atlanta, GA12.2025
Skills
- Resident relations and hospitality
- Team collaboration
- Active listening
- Multitasking
- Spanish interpretation
- Customer support
LANGUAGES
Spanish : Bilingual
Awards
Member of The Honor Society
Timeline
Leasing Ambassador
Elme Eagles Landing
11.2024 - Current
Hotel Front Desk Agent
Holiday Inn Express & Suites
01.2024 - 11.2024
Front Desk Medical Receptionist
Pediatric & Family Behavioral Health Of Georgia
01.2023 - 01.2024
Server
La Parrilla Mexican Restaurant
10.2021 - 01.2023
Bachelor of Arts (B.A.) - Sociology, Minor: Criminal Justice
Georgia State University