Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
CustomerServiceRepresentative

Emely Garcia

Simpsonville,SC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Hertz Car Rental
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information like: Be able to identify potential hazards or issues and develop solutions, such as finding alternative routes or troubleshooting simple mechanical problems.
  • Understand basic vehicle mechanics to perform pre- and post-trip inspections, check fluids, and identify potential issues, according.
  • Drive vehicle company with a lot of responsibility, maintain a clean record with no traffic violations, which can be requested by employers.

Driver

UPS
10.2023 - 12.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Team Leader Manager

Mike's Place Pizzeria & Roast
01.2021 - 07.2023
  • Led employee relations through effective communication, coaching, training, and development.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Call Center Representative

Main Street Renewal
02.2019 - 12.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Sales Representative

Hello Fresh
02.2015 - 02.2019
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
  • Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
  • Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
  • Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.

Front Desk Receptionist

THE INN AT CRYSTAL COVE AND LONGWOOD INN HOTEL WINTROP AND LONGWOOD
04.2014 - 08.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed customer reservation.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.


  • The Front Office Manager has overall responsibility for supervising guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations.

Education

No Degree - Bachelor of Art

Universidad Francisco Gallardo
San Salvador, El Salvador.
01-2010

High School Teaching

Colegio Belen
San Tecla, El Salvador
11-2005

Skills

  • Accountability:

    • Accepting responsibility for your actions, decisions, and their results, whether positive or negative

  • Foreign Languages:
    • I am being fluent in foreign languages like Spanish and English
  • Communication:
    • I have excellent verbal and written
  • Teamwork:
    I like teamwork involving working effectively with colleagues to achieve common goals
  • Problem-Solving:
    • I analyze issues, think creatively, and develop effective solutions
  • Adaptability:
    • I adjust to new conditions, whether it’s a change in company strategy, technology, or day-to-day responsibilities
  • Time Management:
    • I like organizing and prioritizing tasks to ensure you complete your work in an efficient way

Accomplishments

  • Supervised team of 25 staff members. At Mike's Pizza
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • I was top performance at Hello Fresh for 2 years consecutive.

Certification

  • Sales Essentials Certificate
  • Certified Customer Service Representative, Main Street Renewal - 1 Year.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working

Timeline

Driver

UPS
10.2023 - 12.2024

Customer Service Representative

Hertz Car Rental
02.2023 - Current

Team Leader Manager

Mike's Place Pizzeria & Roast
01.2021 - 07.2023

Call Center Representative

Main Street Renewal
02.2019 - 12.2020

Call Center Sales Representative

Hello Fresh
02.2015 - 02.2019

Front Desk Receptionist

THE INN AT CRYSTAL COVE AND LONGWOOD INN HOTEL WINTROP AND LONGWOOD
04.2014 - 08.2015

No Degree - Bachelor of Art

Universidad Francisco Gallardo

High School Teaching

Colegio Belen

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