Open To Work
Emely Gonzalez
Work Preference
Summary
Healthcare operations and administrative professional with experience supporting clinical practices, coordinating complex projects, and improving operational workflows in fast-paced environments. Proven ability to manage competing priorities, streamline processes, coordinate across multiple stakeholders, and support organizational growth. Experienced in patient access, provider support, project coordination, vendor management, compliance, and practice operations, with a track record of improving efficiency, enhancing service delivery, and driving successful outcomes.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Barnabas Health Medical Group
Jersey City
04.2023 - Current
- Increased provider appointment volume from 12 to 20 patients per day (67% increase) within two months through strategic scheduling coordination, patient outreach, and proactive follow-up efforts.
- Reduced patient no-show rates by 25% by implementing appointment reminder and follow-up processes that improved patient engagement and schedule utilization.
- Coordinated care for 35+ patients daily, facilitating referrals, diagnostic testing, prior authorizations, peer-to-peer reviews, medication requests, and follow-up appointments to ensure continuity of care.
- Handled an average of 60+ inbound calls daily across a multi-line phone system, serving as a trusted resource for patients and providers while maintaining timely resolution of scheduling and care coordination requests.
- Managed scheduling and calendar optimization for 7 providers while simultaneously utilizing two Epic EMR platforms to support efficient operations across multiple practice locations.
- Developed a color-coded patient tracking system that streamlined referral and testing workflows, accelerating patient follow-up and reducing delays in treatment progression.
- Supported the growth of a specialty medical practice from 1 provider to 7 providers across multiple locations, independently managing provider schedules, patient access, referrals, and front-office operations.
- Recognized by providers across multiple locations for delivering responsive operational support, patient advocacy, and high-quality service that improved access to care and patient satisfaction.
Office Manager
Montgomery Health Facility
Jersey City
05.2019 - 02.2020
- Built administrative and operational infrastructure for a new medical practice from the ground up, researching, selecting, and implementing clinical equipment, office technology, software platforms, and workflow processes to support successful practice launch.
- Evaluated multiple EMR systems and recommended the platform best aligned with practice needs, improving workflow efficiency, documentation accuracy, and patient management capabilities.
- Managed all billing operations and patient financial inquiries, independently learning medical billing processes and serving as the primary resource for insurance and reimbursement-related concerns.
- Negotiated pricing and vendor agreements for medical supplies, office equipment, and testing resources, helping control startup and operating costs while ensuring uninterrupted clinical operations.
- Established referral relationships with physicians, specialists, local businesses, and healthcare organizations, creating a network that expanded patient access and supported practice growth.
- Developed and executed community outreach and marketing initiatives, including a health fair offering free screenings and health education, helping increase community awareness and contributing to patient volume growth from startup phase to 15 daily patient visits within the first year.
- Performed dual clinical and administrative functions, including medical assisting, scribing, administering injections, conducting point-of-care testing, inventory management, patient scheduling, and provider support to maintain efficient daily operations.
- Trained and supported the physician on EMR systems, office technology, clinical workflows, and operational processes, contributing to a seamless transition from practice startup to sustained patient growth.
Medical Assistant & Medical Scribe
Riverside Medical Group
Bayonne
02.2016 - 04.2019
- Advanced into a Medical Scribe role based on demonstrated performance, providing real-time clinical documentation and supporting provider efficiency during patient encounters.
- Ensured patient safety and regulatory compliance by tracking medication inventory accurately, monitoring temperatures, maintaining controlled documentation processes, and managing clinical supply records.
- Managed medical records by obtaining external records, processing release requests, and ensuring timely access to critical patient information for providers.
- Supported patient care delivery within a high-volume, multi-site medical practice by performing clinical intake, triage, point-of-care testing, EKGs, wound care, vaccinations, injections, and medication management activities.
- Completed and processed complex patient documentation, including disability, FMLA, and medical necessity forms, supporting continuity of care and timely patient services.
- Promoted patient safety and regulatory compliance through accurate medication inventory tracking, temperature monitoring, controlled documentation processes, and maintenance of clinical supply records.
- Enhanced clinic workflow efficiency by preparing patient charts proactively, identifying care gaps, and briefing providers before appointments to maintain schedule adherence and minimize delays.
Project Coordinator
First Allegiance
Bayonne
10.2013 - 01.2015
- Coordinated multiple contractors and service providers across diverse geographic regions, ensuring projects remained on schedule, within scope, and aligned with client quality standards.
- Managed a high-volume portfolio of foreclosed and distressed properties, overseeing project lifecycles from initial assessment through completion while ensuring compliance with client and investor requirements.
- Tracked project status across hundreds of active properties, monitoring work orders, vendor performance, completion milestones, and outstanding issues to support efficient portfolio management.
- Negotiated vendor pricing and service agreements, securing cost-effective solutions that aligned with quality expectations and project timelines.
- Evaluated property inspection reports and photographic evidence to identify repair, preservation, maintenance, and rehabilitation needs, facilitating timely project execution and asset readiness.
- Implemented quality assurance reviews of completed work by conducting detailed photographic inspections and directing contractors on documentation requirements, reducing rework and improving client satisfaction.
- Tracked project status across hundreds of active properties, monitoring work orders, vendor performance, and completion milestones to enhance portfolio management.
- Delivered weekly operational reports to leadership, highlighting project progress, completion rates, and contractor performance to inform strategic decision-making.
Education
Associate of Applied Health Science -
Hudson County Community College
Jersey City, NjSkills
- Patient Access & Care Coordination
- Prior Authorization Management
- Insurance Verification
- Referral Coordination
- Scheduling & Calendar Management
- Healthcare Operations
- Workflow Optimization
- Process Improvement
- Provider Support
- Medical Records Management
- Epic EMR
- Documentation & Compliance
- Project Coordination
- Vendor Management
- Stakeholder Communication
- Patient Advocacy
Training
Certified Medical Assistant, Credential Expired, Completed Medical Assistant certification program and clinical training
Languages
Fluent in English and Spanish (Reading, Writing, and Speaking)
Timeline
Patient Service Representative
Barnabas Health Medical Group
04.2023 - Current
Office Manager
Montgomery Health Facility
05.2019 - 02.2020
Medical Assistant & Medical Scribe
Riverside Medical Group
02.2016 - 04.2019
Project Coordinator
First Allegiance
10.2013 - 01.2015
Associate of Applied Health Science -
Hudson County Community College