Summary
Overview
Work History
Education
Skills
Timeline
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Emely Gonzalez-Amaya

Summary

Organized healthcare professional with a solid foundation in patient care and customer service. Demonstrates leadership through effective communication and collaboration in fast-paced environments, while streamlining operations and enhancing patient experiences. Bilingual in English and Spanish, fostering rapport with diverse populations.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Summit Health
02.2024 - Current
  • Coordinated intake, rooming, and clinical preparation to deliver high-quality patient care
  • Collected and documented patient histories, medications, and vital signs in electronic records for accurate patient assessment
  • Perform clinical procedures including EKGs, phlebotomy, and vision screenings with precision
  • Maintain compliance with safety and regulatory standards by monitoring lab equipment and specimen storage conditions
  • Organized workflow and prepared specimens to support efficient daily operations and ensure timely processing

Lead Medical Assistant

Amityville Heart Center
06.2022 - 02.2024
  • Facilitated cardiac diagnostics by setting up heart monitors and conducting EKGs to enhance patient care
  • Recorded and monitored vital signs, ensuring accuracy and consistency in patient data
  • Facilitated effective communication by translating for Spanish-speaking patients
  • Coordinated patient scheduling and maintained accurate records to improve office operations
  • Streamlined workflow through effective organizational and administrative support

Debt Collector / Customer Service Representative

NetTel USA
01.2020 - 06.2021
  • Negotiated payment arrangements and resolved customer account issues effectively
  • Managed high-volume inbound and outbound calls, ensuring customer satisfaction through professionalism and efficiency
  • Consistently met performance metrics and call-time expectations
  • Multitasked by handling data entry and engaging with clients, enhancing overall service delivery
  • Collaborated with team members to meet daily operational goals, contributing to team success

Education

Bachelor of Science - Criminal Justice

Farmingdale State College
01-2027

Medical Assistant Diploma -

Wilson Tech
06-2021

High school Diploma -

West Babylon High School
06-2021

Skills

  • Team leadership
  • Client relations
  • Conflict negotiation
  • Patient Coordination
  • Time Management & Multitasking
  • Adaptability in Fast-Paced Environments
  • Microsoft Office proficiency
  • Bilingual Communication (English & Spanish)
  • Clinical Support

Timeline

Medical Assistant

Summit Health
02.2024 - Current

Lead Medical Assistant

Amityville Heart Center
06.2022 - 02.2024

Debt Collector / Customer Service Representative

NetTel USA
01.2020 - 06.2021

Bachelor of Science - Criminal Justice

Farmingdale State College

Medical Assistant Diploma -

Wilson Tech

High school Diploma -

West Babylon High School
Emely Gonzalez-Amaya