Emely Herrera
Fresno,CA
Summary
- Adaptable and organized individual with a strong background in customer service and classroom support. Recognized for exceptional communication skills and the ability to foster welcoming environments, ready to enhance operational efficiency.
- Developed exceptional customer service and communication skills in a dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining a welcoming atmosphere. Seeking to transition into a new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Yosemite Falls Cafe
Clovis, CA
06.2025 - Current
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation system, optimizing seating arrangements for efficient service flow.
- Trained new hosts on operational procedures and customer service standards for consistency.
- Provided menu information, addressing guest inquiries to improve dining experience.
- Handled customer complaints with professionalism, fostering a welcoming environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Summer School Teacher's Assistant
Teaching Fellows
Clovis, CA
06.2025 - 07.2025
- Collaborated with teachers to assess student progress and provide individualized support.
- Participated in training sessions to develop skills in classroom technology and instructional strategies.
- Communicated effectively with students, parents, and staff to address concerns and promote engagement.
- Supported classroom instruction by preparing materials, setting up equipment, and assisting with various tasks as needed.
- Participated in professional development opportunities to stay current on best practices in education, further enhancing teaching abilities within the classroom setting.
- Maintained safety and security by overseeing students in recess environments.
Education
High School Diploma -
Clovis High
Clovis, CA05-2025
Associate of Arts - Education
Fresno City College
Fresno, CA05-2028
Skills
- Customer service
- Sales strategies
- Team collaboration
- Staff coordination
- Multitasking proficiency
- Effective time management
- Positive demeanor
- Exceptional communication
- Guest engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Yosemite Falls Cafe
06.2025 - Current
Summer School Teacher's Assistant
Teaching Fellows
06.2025 - 07.2025
High School Diploma -
Clovis High
Associate of Arts - Education
Fresno City College