Emely Perez
San Diego,CA
Summary
Currently a student at California State Polytechnic University, Pomona, majoring in Biology with a minor in Plant Ecology. Actively seeking employment with a reputable organization to foster professional and personal growth. Possesses a strong passion for science and continuous learning, complemented by reliability, patience, and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Driver
Stiiizy
Los Angeles, CA
03.2024 - Current
- Delivered exceptional customer service by professionally and courteously addressing client inquiries and concerns, achieving a 98% customer satisfaction rate. Successfully managed the transportation of over $10,000 worth of merchandise daily, consistently meeting on-time delivery targets.
- Managed the delivery of various cannabis products, including flower, concentrates, and edibles, maintaining accurate inventory records and ensuring product integrity throughout transit.
Benefits Specialist
Special Service for Groups Inc.
Los Angeles
08.2023 - 01.2024
- Responsible for representing clients for SSI/SSDI benefits based on their disability due to mental illness
- Focused on benefit issues through regular meetings with clients and with intensive follow-up
- Assisting in all BACUP activities including but not limited to facilitating groups, dealing with benefit issues and other issues of concern to those in recovery from mental illness, including co-occurring and dual diagnosis.
Overnight technician
Friendly House
Los Angeles
08.2023 - 09.2023
- Responsible for ensuring client safety at all times
- Performing UA's, Vitals, and CIWAS/COWS
- Observing client self-administering medications
- Inputting client medications
- Recording information on bestnotes application
- Conducting intakes as well as discharges.
Front of house manager
PSY Street Kitchen
Sherman Oaks
07.2022 - 08.2023
- Responsible for demonstrating wonderful customer service
- Keeping the work-station tidy
- Multitasking
- Working Back and front end simultaneously
- Scheduling and packaging orders
- As well as training new employees and taking a leadership role.
Recovery Specialist
The Encino
Encino
01.2023 - 03.2023
- Responsible for managing 6-12 detox/residential clients at a time
- Communicating effectively with other staff through Microsoft 365 to ensure clients receive the care needed
- Conducting intakes
- Taking vitals every shift and conducting rounds every 30 minutes in order to ensure client safety
- Using Kipu in order to file client information as well as note down vital information.
Account Manager
Horizon Enterprise
La Habra
04.2022 - 07.2022
- Responsible for managing several client accounts where their satisfaction was the top priority, Worked approx 60 hours a week
- Was a top distributor for the company as well as was very attentive to my clients
- Ensured a desirable experience for our customers
- Conducted informative meetings as well as was able to help train other employees reach their potential in distribution and client satisfaction.
Inspirational Manager
Victory Starts Now
Los Angeles
07.2021 - 04.2022
- Responsible for managing a house of 16-32 clients
- Worked closely with case managers to create groups for client enrichment
- Ensuring safety at all times
- Provided support for new employees
- Worked 56-70 hours a week as needed
- Completed tasks given as well as helped coworkers that needed assistance with clients or tasks
- Was assigned a house that had preexisting little supervision and was able to create a home-like environment with better work ethic and positivity.
IP Job Coach
Social Vocational Services
Culver City
10.2020 - 06.2021
- Trained clients to do their tasks at work
- Gave needed feedback for clients to grow
- Helped with payroll
- Created good relationships with all clients
- Created professional relationships with my coworkers
- Worked closely with case managers in order to create an individualized plan for our clients to succeed.
Education
Biology: Botany Major BS (soon) -
California State Polytechnic University Pomona
Pomona, CAHigh School Diploma -
Susan Miller Dorsey
Los Angeles, CA01.2017
Skills
- Time Management
- Organizational skills
- Communication skills
- Multitasking
- Problem solving
- Training
- Facilitation
- Reliable
- Detail oriented
Certification
- First Aid
- CPR
- Narcan
Timeline
Driver
Stiiizy
03.2024 - Current
Benefits Specialist
Special Service for Groups Inc.
08.2023 - 01.2024
Overnight technician
Friendly House
08.2023 - 09.2023
Recovery Specialist
The Encino
01.2023 - 03.2023
Front of house manager
PSY Street Kitchen
07.2022 - 08.2023
Account Manager
Horizon Enterprise
04.2022 - 07.2022
Inspirational Manager
Victory Starts Now
07.2021 - 04.2022
IP Job Coach
Social Vocational Services
10.2020 - 06.2021
Biology: Botany Major BS (soon) -
California State Polytechnic University Pomona
High School Diploma -
Susan Miller Dorsey