Emily Ramos
Health Trax
Warwick,RI
3
Languages
10
years of professional experience
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Work History
Front Desk Receptionist
11 Months- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved client inquiries and concerns promptly, fostering positive relationships with visitors.
Ambassador
1 Year 3 Months- Facilitated seamless customer experiences by guiding travelers through expedited security processes.
- Educated customers on membership benefits and usage of CLEAR services to enhance satisfaction.
- Coordinated with airport personnel to ensure alignment on operational standards and traveler needs.
- Assisted team with operational policies and procedures to drive services.
Banquet / Assistant
3 Years 7 Months- Checked with customers to confirm satisfaction with meals and addressed any issues promptly.
- Take orders from patrons for food or beverages.
- Rolled silverware and set up food stations and dining areas for smooth transitions between shifts and large parties.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Monitored food distribution to ensure accurate delivery to recipients and adherence to dietary guidelines.
- Load trays with accessories such as eating utensils, napkins, or condiments.
- Stock service stations with items such as ice, napkins, or straws.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Monitor Food preparation or serving techniques to ensure that proper procedures are followed.
- Demonstrated expertise in securing sponsorships and fundraising for events, enhancing financial support. Skilled in devising marketing plans to promote venues and events services.
Ross Simons
1 Year 8 Months- Maintained in-depth knowledge of jewelry products, ensuring customers received accurate information and recommendations.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences for customers.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Provided exceptional customer service, enhancing client relationships and driving repeat business.
Legal assistant
2 Years 9 Months- Inbound & outbound calls
- Scheduling
- Excel-based database with insurance
- Customer service professional
- Data entry skills
Legal assistant
7 Months- Troubleshooting and handling customer support issues.
- Scheduling and documentation skills.
- Active listening and problem solving.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
Education
Certification
- Public speaking
- Marketing skills
- Accrue 200+ hours of hands-on training in [Description of Vector Marketing track]
- Earned the equivalent of 31 college credit recommendations through the American Council on Education (ACE CREDIT); Recognized fully by Community College of RI, University of Rhode Island, and 2,000 other colleges/universities nationwide.
Program, certification - Marketing program
- This three-year career development program trained me very well with communication skills, Public speaking, Marketing skills while having a Positive attitude!
- Had to set appointments with new customers, and meet with them while promoting the company’s products.
- Determined customers’ needs by asking relevant questions and listening actively to the responses, Answer customers telephone calls promptly and in an appropriate manner.
Graphics Design - Graphics Designer & Computer software
- Proficient in Adobe
- Microsoft Office Proficiency
Skills
Administrative & customer Service
Legal Assistant
Data Entry
Sales
Business
Languages/Bilingual
Computer Skills
Sales Experience
Languages
Spanish
Full Professional
English
Native or Bilingual
French
Limited Working
Timeline
Front Desk Receptionist
Health Trax
09.2025 - CurrentRead More
Ambassador
CLEAR
10.2023 - 01.2025Read More
Ross Simons
Jewerly Sales & Service
09.2021 - 05.2023Read More
Banquet / Assistant
New York Yacht Club Harbour Club
05.2021 - 12.2024Read More
Legal assistant
Provant Health solutions
02.2017 - 11.2019Read More
Legal assistant
Monroe staffing
09.2016 - 04.2017Read More
Vector Marketing Program
Program, certification from Marketing program
Read More
Year Up
Certification
Read More
Providence Career And Technical Academy
Graphics Design from Graphics Designer & Computer software
Read More