Emely Sanchez
San Diego,California
Summary
Customer service professional with over ten years of experience delivering exceptional, compassionate services in high-volume environments. Skilled in supporting individuals during stressful moments, resolving concerns with empathy, and maintaining a calm, professional presence. Adept at communication, multitasking, and creating welcoming experiences to diverse guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
True Food Kitchen
07.2025 - Current
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Monitored inventory levels of supplies such as linens, toiletries, and office materials to avoid shortages or delays in guest services.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Established standard operating procedures to maintain consistency in guest services across the team, resulting in increased positive feedback from customers.
Server
Eureka! Restaurants
08.2023 - 02.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on company standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess
Bjs Restaurants Inc
06.2019 - 02.2023
- Greeted and seated guests promptly, ensuring positive first impressions.
- Answered phone calls to take orders, give information and document reservations.
- Monitored dining area cleanliness, maintaining high standards of hygiene and presentation.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Science - Education
San Diego Mesa College
San Diego, CA01-2028
High School Diploma -
San Pasqual High School
Escondido, CA01-2016
Skills
- Computer skills
- Problem-solving
- Task prioritization
- Customer service
- Team collaboration
- Verbal and written communication
Certification
ISSA Nutrition
Languages
Spanish
Limited Working
Timeline
Server
True Food Kitchen
07.2025 - Current
Server
Eureka! Restaurants
08.2023 - 02.2025
Hostess
Bjs Restaurants Inc
06.2019 - 02.2023
Bachelor of Science - Education
San Diego Mesa College
High School Diploma -
San Pasqual High School