Emely Tapia
Methuen,MA
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. I handled over 50 customer interactions daily, significantly enhancing service quality and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Transportation Remote Dispatcher
Eco Trans Corp.
Kissimmee, FL
03.2024 - Current
- Collect source data such as customer names, DOB, addresses , medical insurance information, phone numbers and enter into data customer service software
- Translate from English/Spanish between customers, drivers and/or insurance agent's details as location, time and coverages
- Handle 50+ customer interactions per day, giving detailed, personalized, patience service about their driver or Insurance Company information
- Trained 3+ new employees in customer services script recitation, conflict resolution, data entry practices
- Memorized all Insurance company coverages to be able to answer customer questions quickly and efficiently
- Managed last minutes changes, add new patient's data from different Insurance companies through the day
Esthetician
Gold Studio
Lawrence, MA
11.2022 - Current
- Licensed Esthetician
- Facials
- Microneeling
- Chemical Peelings
- Eyebrow Lamination
- Eyebrow design and henna
- Radio Frecuency
- Body and face wax
Cashier/Customer Service
Sabaneta Multiservices
Lawrence, MA
02.2021 - 12.2021
- Money transfer operator
- Cashier
Cashier/Customer Service
Pollo Centro
Lawrence, MA
11.2020 - 02.2021
- Cashier
- Food server
Medical Transportation Dispatcher
Eco Trans Corp.
Santo Domingo, PR
01.2015 - 04.2019
- Collect source data such as customer names, DOB, addresses , medical insurance information, phone numbers and enter into data customer service software
- Translate from English/Spanish between customers, drivers and/or insurance agent's details as location, time and coverages
- Handle 50+ customer interactions per day, giving detailed, personalized, patience service about their driver or Insurance Company information
- Trained 3+ new employees in customer services script recitation, conflict resolution, data entry practices
- Memorized all Insurance company coverages to be able to answer customer questions quickly and efficiently
- Managed last minutes changes, add new patient's data from different Insurance companies through the day
Education
Associate's degree - Esthetics
Flavia Leal Beauty School
Woburn, MA08.2022
College Degree - Foreign Language Education
UTESA
Dominican Rep06.2019
Bachelor's degree - Marketing
Politecnico Virgen de la Altagracia
Dominican Rep06.2013
Skills
- Data Entry
- Call center
- Cash register
- Facial
- Chemical peel
- Microsoft Office
- Translation
- Spanish
- Verbal Communication
- Adaptability
- Customer service
- Problem solving
- Computer skills
- Microsoft Excel
- Medical terminology
- Conflict management
- Windows
- Organizational skills
- Microsoft Word
Certification
- Licensed Esthetician, 08/01/22
- College degree Foreign Languages, 06/01/19
- Driver's License
Languages
- Spanish, Fluent
- English, Intermediate
- Portuguese, Beginner
Timeline
Medical Transportation Remote Dispatcher
Eco Trans Corp.
03.2024 - Current
Esthetician
Gold Studio
11.2022 - Current
Cashier/Customer Service
Sabaneta Multiservices
02.2021 - 12.2021
Cashier/Customer Service
Pollo Centro
11.2020 - 02.2021
Medical Transportation Dispatcher
Eco Trans Corp.
01.2015 - 04.2019
- Licensed Esthetician, 08/01/22
- College degree Foreign Languages, 06/01/19
- Driver's License
Associate's degree - Esthetics
Flavia Leal Beauty School
College Degree - Foreign Language Education
UTESA
Bachelor's degree - Marketing
Politecnico Virgen de la Altagracia
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