Emely Umanzor
Wilton,United States
Summary
I am a motivated leader and team player who works well in high stress situations, is skilled in conflict management, and has a lot of experience with customer service.
Overview
5
5
years of professional experience
Work History
Shift Lead
Panda Express
Elk Grove, CA
04.2024 - Current
- Trained and mentored team members on operational procedures and customer service skills.
- Managed inventory control, reducing waste through effective stock management practices.
- Implemented process improvements to enhance workflow efficiency during peak hours.
- Supervised daily operations, ensuring high standards of service and food quality.
- Managed over 50 customer orders on any given work day.
Kitchen Associate/Line Cook
Sheldon Inn
Elk Grove, CA
03.2022 - 05.2024
- Worked in multiple high stress areas of the kitchen at Sheldon Inn
- I was put in charge of multiple new employees and was responsible for teaching them how to perform certain tasks in high stress situations and ensuring orders were completed correctly and quickly.
Customer Service Associate
Rancho Seco
Galt, CA
06.2021 - 01.2022
- I operated a cash register and performed various customer service duties including working at the front gate
- I assisted customers entering the park with processing their payments and helping ensure customer satisfaction.
Cashier
Burlington
07.2021 - 12.2021
- I performed various customer service duties and operated a cash register
- I assisted customers on the sales floor with transactions and ensured maximum customer satisfaction.
Education
Associate of Science - Psychology
Sacramento City College
Sacramento, CAHigh School Diploma -
Pleasant Grove High School
Elk Grove05.2021
Skills
- Ability to Multitask
- Teamwork
- Leadership
- Decision Making
- Customer Service
- Bilingual and fluent in Spanish
- Fast Learner
- Time Management
- Adaptability
- Communication Skills
Personal Information
Title: Senior Sales Associate
Timeline
Shift Lead
Panda Express
04.2024 - Current
Kitchen Associate/Line Cook
Sheldon Inn
03.2022 - 05.2024
Cashier
Burlington
07.2021 - 12.2021
Customer Service Associate
Rancho Seco
06.2021 - 01.2022
High School Diploma -
Pleasant Grove High School
Associate of Science - Psychology
Sacramento City College