Emely Vega
WA
Summary
Proven problem-solver and team collaborator, I excelled at Marriot Hotel by enhancing guest satisfaction and resolving issues efficiently. Skilled in customer service and data entry, I significantly contributed to maintaining high-quality standards across diverse roles. My ability to multitask and prioritize guest accommodations ensured operational excellence, marking me as a detail-oriented professional.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Marriot Hotel
03.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complains to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Package Handler
Amazon
04.2022 - 06.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Restaurant Busser
Plaza Garibaldi
01.2018 - 07.2022
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
No Degree - Medical Assisting
Seattle Central College
Seattle, WA2025
High School Diploma -
Ballard High School
Seattle, WA06.2021
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Payment Processing
- Data Entry
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-Solving
Timeline
Guest Service Representative
Marriot Hotel
03.2023 - Current
Package Handler
Amazon
04.2022 - 06.2023
Restaurant Busser
Plaza Garibaldi
01.2018 - 07.2022
No Degree - Medical Assisting
Seattle Central College
High School Diploma -
Ballard High School
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