Emely Corona
San Juan,TX
Summary
Customer service professional with 6 years in insurance and telecommunications, adept at handling high call volumes and resolving complex inquiries efficiently. Expertise in payment processing and account management drives customer satisfaction and retention. Committed to maintaining professionalism and empathy in all interactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Progressive Auto Insurance
11.2023 - Current
- Assist customers with auto insurance policy changes, including adding and removing vehicles and drivers
- Process payments, set up and manage automatic payment plans
- Explain coverage details, billing, and policy updates clearly
- Resolve customer inquiries while maintaining professionalism and empathy
Customer Service Representative
Charter Communications
11.2018 - 11.2023
- Managed high volume of customer service calls, addressing inquiries and resolving issues
- Assisted customers with payment processing and account updates to ensure accurate records
- Resolved customer issues to enhance retention and satisfaction
- Ensured accuracy of account documentation
Education
High School Diploma -
Hidalgo High School
Hidalgo06-2015
Skills
- Call handling
- Billing support
- Customer Service Excellence
- Account management
- Conflict resolution
- Problem solving
- Strong Communication Skills
- Verbal and written communication
- Multitasking strength
- Teamwork
- Professional demeanor
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Progressive Auto Insurance
11.2023 - Current
Customer Service Representative
Charter Communications
11.2018 - 11.2023
High School Diploma -
Hidalgo High School