Summary
Overview
Work History
Education
Skills
Timeline
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Emena Santiago

Greensboro,NC

Summary

Diligent Licensed Optician offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills.

Overview

10
10
years of professional experience

Work History

Licensed Dispensing Optician, Office Manager

C Distinctive Eyewear
02.2020 - 07.2024
  • Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
  • Collaborated with optometrists to ensure seamless patient care and support as needed.
  • Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
  • Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
  • Contributed to increased sales revenue goal of $1 Million by years end; during pandemic shutdown
  • Regularly attended continuing education (SECO) and frame buying (Vision Expo East) shows to stay current on industry trends and buying new inventory on company behalf.
  • Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
  • Utilized industry-specific software programs for efficient management of client records and appointment scheduling.
  • Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
  • Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.

Office Manager, ABOC

Oscar Oglethorpe Eyewear
01.2015 - 02.2020
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Spearheaded staff training initiatives to ensure team members stayed up-to-date on industry trends, products, and best practices.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Associate of Applied Science - Opticianry

Durham Technical Community College
Durham, NC
06.2019

Bachelor of Arts -

University of North Carolina At Greensboro
Greensboro, NC
06.2011

Skills

  • Professionalism and Ethics
  • Motivational Skills
  • Retail Sales
  • Optical Dispensing Expertise

Timeline

Licensed Dispensing Optician, Office Manager

C Distinctive Eyewear
02.2020 - 07.2024

Office Manager, ABOC

Oscar Oglethorpe Eyewear
01.2015 - 02.2020

Associate of Applied Science - Opticianry

Durham Technical Community College

Bachelor of Arts -

University of North Carolina At Greensboro

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Emena Santiago