Emenet Mulugeta
Auroa,CO
Summary
Proven consistent worker, trainer, and assistant manager at Poke Concept. Professional use of food preparation and customer service. Team leader and fostering positive work environments And, fast learner in the restuaruant field. Strong work ethic.
Shotokan Karate Student. Currently 3rd kyu (Brown Belt) in the American Shotokan Karate Federation (ASKF). Continuing karate education at the Shotokan Karate Dojo, Aurora, Colorado.
Student teacher at the karate school and advanced level national and local competitor in the both USA Karate and the Armature Athletic Union (AAU). Local and international experienced coach for karate competition .
Current Senior at Colorado, Early Colleges with 4.0 GPA. Taking higher learning classes at Community College of Aurora.
Certificate of Mechanical Design in Dassault Systems from Associate of Solid Works.
Accomplishment from Colorado Early Colleges:
Student of the Month
Future Leader Certification
Entreprenuship Certification
Overview
1
1
year of professional experience
Work History
Assistant Manager
Poke Concept
06.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Restaurants
Poke Concept
06.2023 - 01.2024
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
Education
No Degree - Engineering Technology
Colorado Early Colleges - Aurora Co
1400 S Abilene St, Aurora05.2025
No Degree - Calculus
Community College of Aurora
Aurora, CO05.2025
Skills
- Money Handling
- Customer Service
- Team Leadership
- Product and service knowledge
- Food Preration
- Shotokan Karate Applications
- Staff Management
- Staff Training and Development
- Teaching Children Karate
Websites
Shotokan Karate Dojo
Current student for life-long development. Fours years, and current student under Sensei R. David, National Director for the American Shotokan Karate Federation (ASKF) and District Director for AAU Karate, 6th Degree Black Belt.
Currently holds 3rd Kyu (Brown Belt [Advanced]). Local and National Competition in USA NKF (Olympic League) and the Armature Athletic Union (AAU). 2023 National Champion at the AAU National Championships in Fort Lauderdale, FL, Novice Division
Currently a Level 1 Certified Instructor for the ASKF. Responsibly of teaching many beginner level children's' classes. Recurrent Assistant Examiner of Beginner and Novice ranks for the ASKF.
Timeline
Assistant Manager
Poke Concept
06.2023 - 05.2024
Customer Service Restaurants
Poke Concept
06.2023 - 01.2024
No Degree - Engineering Technology
Colorado Early Colleges - Aurora Co
No Degree - Calculus
Community College of Aurora
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