Emeni Victory
Summary
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Jumia
Lagos, Nigeria
10.2023 - Current
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
- Reviewed financial records such as invoices, purchase orders and payroll documents for accuracy.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Created reports summarizing sales results, trends in customer buying behavior and other relevant metrics.
- Implemented new technologies into the retail environment such as point-of-sale systems or mobile apps.
Retail Sales Associate
Jiji.ng
Lagos, Nigeria
11.2022 - 10.2023
- Provided product information and answered customer questions.
- Tracked inventory levels throughout the day and restocked items as needed.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Inspected purchased items for defects before handing them over to customers.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
Cashier Team Lead
ShopRite
Abuja, Nigeria
01.2019 - 11.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Managed scheduling, payroll, and time off requests for team members.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Processed payments promptly for customers to exceed productivity standards.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Education
Bachelor of Science - Microbiology
Novena University
Delta Nigeria03-2021
Negbenebor International School
Benin Nigeria12-2015
Skills
- Employee Motivation
- Store Organization
- Task Delegation
- Merchandise Inspection
- Budgeting and financial management
- Sales strategy development
- Inventory Control
- Customer Service Management
- Policy Enforcement
- Performance monitoring
- Needs Assessment
- Inventory Management
- Business Development
- Google Analytics
- Problem-solving abilities
- Computer Proficiency
- Analytical Skills
- Multitasking and Prioritizing
Certification
- IELTS 2024
Languages
English
Full Professional
Yourba
Full Professional
References
References available upon request.
Timeline
Retail Supervisor
Jumia
10.2023 - Current
Retail Sales Associate
Jiji.ng
11.2022 - 10.2023
Cashier Team Lead
ShopRite
01.2019 - 11.2022
Bachelor of Science - Microbiology
Novena University
Negbenebor International School
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