Emerald Garrison
Corbin,KY
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
9
9
years of professional experience
Work History
Bartender
Old Town Grill
Corbin, Kentucky
03.2023 - Current
- Developed one-on-one people skills, and quickly handled customers' needs and wants while remaining professional and friendly.
- Effectively multitasked within fast-paced environment.
- Micro managed my work area and kept it clean and tidy while working throughout the day.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Performed my duties quickly and efficiently while maintaining a positive rapport with customers and coworkers alike.
Cashier
Walmart
London, KY
01.2023 - 03.2023
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
Mold Operator/Crew Trainer
Treves CTA
Corbin, Kentucky
05.2022 - 01.2023
- Adjusted daily work procedures to meet schedules and maintain product quality standards.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Cleaner/Business Co-Owner
Chelsea’s Cleaning Service
Corbin, KY
08.2021 - 05.2022
- Worked closely with customers to assure satisfaction with home cleaning.
- Dealt with calculating prices for cleanings and payments for cleanings.
- I built rapport with customers to have future business with them.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Server
Old Town Grill
Corbin, KY
05.2016 - 06.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Corbin High School
Corbin, KY05-2013
Skills
- Cash handling
- Point of sale operations
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Sales skills
- Effective communication
- Customer engagement
- Problem resolution
- Self motivation
- Strong multitasking
- Stress management
- Adaptability and flexibility
References
References available upon request.
Timeline
Bartender
Old Town Grill
03.2023 - Current
Cashier
Walmart
01.2023 - 03.2023
Mold Operator/Crew Trainer
Treves CTA
05.2022 - 01.2023
Cleaner/Business Co-Owner
Chelsea’s Cleaning Service
08.2021 - 05.2022
Server
Old Town Grill
05.2016 - 06.2020
High School Diploma -
Corbin High School