Emerald Greene
Spring,TX
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Rakuu Restaurant and Smoothie King. Excelled in complaint handling and staff training, enhancing customer loyalty and operational efficiency. Skilled in fostering relationships and maintaining high service standards, consistently achieving positive feedback through exceptional food and beverage service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Rakuu Restaurant
02.2021 - Current
- Assisted in training new waitstaff, ensuring excellent service levels were maintained at all times.
- Addressed customer complaints with empathy and efficiency, turning potentially negative experiences into positive outcomes.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Monitored dining area to ensure all guests received attentive service without delays.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Smoothie Barista
Smoothie King
05.2020 - 08.2020
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
- Achieved consistently positive feedback from customers with attentive and friendly service.
- Promoted healthy lifestyle choices by educating customers on the nutritional benefits of different ingredients.
Education
Associate of Applied Science - Licensed Cosmetologist
Klein Collins High School
20811 Ella Blvd, Spring, TX 7738806-2022
High School Diploma -
Klein Collins High School
20811 Ella Blvd, Spring, TX 7738805-2022
Skills
- Complaint handling
- Waiting tables
- Table management
- Strong leadership
- Customer service
- Food and beverage service
- Relationship building
- Staff management
- Greeting and seating guests
- Worker training
- Opening and closing procedures
Certification
Texas Food Safety Manager Certifications Examination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress Supervisor
Rakuu Restaurant
02.2021 - Current
Smoothie Barista
Smoothie King
05.2020 - 08.2020
Associate of Applied Science - Licensed Cosmetologist
Klein Collins High School
High School Diploma -
Klein Collins High School
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