Emerald Raburn
Forney
Summary
Dynamic Assistant Manager with exceptional skills in customer service, team leadership, and problem-solving. Committed to enhancing team productivity and fostering a collaborative work environment.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Webster Enterprises
Kaufman, TX
04.2023 - Current
- Developed and implemented operational strategies to enhance team productivity and efficiency.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Trained and mentored new staff on company policies, procedures, and best practices.
- Conducted regular performance evaluations to identify areas for improvement among team members.
- Oversaw daily operations, ensuring compliance with corporate standards and regulatory requirements.
- Led initiatives that improved communication between departments, fostering a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Scurry-Rosser Highschool
Scurry, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Workload management
- Conflict resolution
- Team building
Timeline
Assistant Manager
Webster Enterprises
04.2023 - Current
High School Diploma -
Scurry-Rosser Highschool