Summary
Overview
Work History
Education
Skills
Timeline
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Emerald Roberts

Niederwald,Texas

Summary

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Overview

4
4
years of professional experience

Work History

Restaurant Manager

Desi Friends Llc
Austin, TX
12.2020 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Shift Leader

Juan Pelota
Austin, TX
12.2018 - 12.2019
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Shift Leader

Halcyon
Austin, TX
01.2017 - 12.2018
  • Enforced company policies and regulations with employees.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Education

Associate of Arts - Baking And Pastry Arts

Auguste Escoffier School of Culinary Arts
Austin, TX
01.2012

Skills

  • Money Handling
  • Performance Improvement
  • Portion Control
  • Monitoring Food Preparation

Timeline

Restaurant Manager

Desi Friends Llc
12.2020 - Current

Shift Leader

Juan Pelota
12.2018 - 12.2019

Shift Leader

Halcyon
01.2017 - 12.2018

Associate of Arts - Baking And Pastry Arts

Auguste Escoffier School of Culinary Arts

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Emerald Roberts