Emerald Roberts
Niederwald,Texas
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Desi Friends Llc
Austin , TX
2020.12 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Shift Leader
Juan Pelota
Austin , TX
2018.12 - 2019.12
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Shift Leader
Halcyon
Austin , TX
2017.01 - 2018.12
- Enforced company policies and regulations with employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Education
Associate of Arts - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
Austin, TX01.2012
Skills
- Money Handling
- Performance Improvement
- Portion Control
- Monitoring Food Preparation
Timeline
Restaurant Manager
Desi Friends Llc
2020.12 - Current
Shift Leader
Juan Pelota
2018.12 - 2019.12
Shift Leader
Halcyon
2017.01 - 2018.12
Associate of Arts - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
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