Emerald Rogers
Memphis,TN
Summary
Dynamic technician with a proven track record at Safelite Auto Glass, excelling in quality assurance and mobile technology implementation. Detail-oriented and ethical, I prioritize customer service and conflict resolution, ensuring efficient operations. Skilled in multiple technician fields, I enhance workflow and team collaboration to achieve optimal results.
Overview
7
7
years of professional experience
Work History
Technician
Safelite Auto Glass
07.2025 - Current
- Operated glass cutting machinery to produce custom glass pieces efficiently.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to troubleshoot equipment malfunctions effectively.
- Oversaw mobile technology implementation on roads to enhance customer service delivery.
Technician
Firestone
06.2024 - 06.2025
- Conducted tire inspections and repairs to ensure vehicle safety and performance.
- Operated machinery for tire mounting, balancing, and rotating with precision.
- Executed oil change and wheel alignment services to ensure vehicle performance and safety.
- Maintained a clean and organized work environment to comply with safety standards.
Oil Technician
Valvoline Instant Oil
04.2023 - 05.2024
- Performed oil change services efficiently while adhering to safety protocols.
- Conducted vehicle inspections, identifying maintenance needs and recommending services to customers.
- Assisted in training new technicians on equipment usage and service procedures.
- Demonstrated adaptability, quickly learning new technologies and techniques for maintaining oil systems more effectively.
Tug Driver
FedEx
03.2022 - 04.2023
- Operated tug vehicles to transport freight efficiently across loading docks.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Coordinated with team members to optimize loading and unloading processes, enhancing workflow efficiency.
- Monitored cargo loads for secure transportation, minimizing damage risks during transit.
Shift Lead/Manager
Tacobell
04.2019 - 02.2022
- Executed sales transaction processing to enhance customer service efficiency.
- Executed inventory management and daily task completion to ensure a clean and organized workspace.
- Facilitated training sessions for new team members to enhance operational efficiency.
- Maintained store aesthetics by strategically arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
Central High
Memphis, TN05.2022
Skills
- Conflict Resolution
- Detail oriented
- Customer service
- Ethical
- Work task prioritized
Timeline
Technician
Safelite Auto Glass
07.2025 - Current
Technician
Firestone
06.2024 - 06.2025
Oil Technician
Valvoline Instant Oil
04.2023 - 05.2024
Tug Driver
FedEx
03.2022 - 04.2023
Shift Lead/Manager
Tacobell
04.2019 - 02.2022
High School Diploma -
Central High