Emerald Walker
Rozet
Summary
Seasoned and outgoing individual committed to maximizing company profits and accommodating client requests. Proficient in various types of hospitality software. Reliable and enthusiastic about work with experience in reception, customer service and client satisfaction. Skilled in client engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Professional with experience in sales, prepared to contribute effectively in inbound role. Skilled in customer relationship management, persuasive communication, and problem-solving. Strong focus on team collaboration and achieving results, adaptable to changing needs and environments. Known for reliability, effective negotiation skills, and customer-centric approach.
Overview
12
12
years of professional experience
Work History
Inbound Sales Representative
Liv Hospitality
Rapid City, SD
11.2023 - Current
- Engaged with customers to identify needs and promote suitable hospitality solutions.
- Managed inbound sales inquiries through multiple communication channels, ensuring timely responses.
- Provided product knowledge support to clients, enhancing overall customer satisfaction.
- Collaborated with team members to refine sales strategies based on client feedback and market trends.
- Developed relationships with repeat clients, fostering loyalty through personalized service and follow-ups.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
Front Desk Associate
Liv hospitality
Rapid City, SD
07.2019 - 11.2023
- Answered phones and responded to customer inquiries.
- Made guest and group reservations.
- Managed guest check-ins/outs, reservations and payments.
- Welcomed large volume of guests and improved customer service.
- Delivered friendly and knowledgeable support to guests.
- Trained newly hired employees on front desk procedures and operations.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
Shift Leader
Papa John's
Rapid City, SD
07.2016 - 08.2019
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposits.
- Educated customers about offerings, promotions and pricing to boost sales.
Team Member
Burger King
Rapid City, SD
05.2014 - 05.2015
- Stocked condiments, toppings, and other food items during slow hours to avoid dashing to kitchen during peak times.
- Followed restaurants guidelines in regards to food safety and hygiene to prevent illness.
- Assisted in drive-thru window by swiftly handling cash and credit card transactions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors and tidying up server stations.
Education
GED -
Rapid City High School
Rapid City, SD04.2017
Skills
- Detail Oriented
- Reliable
- Creative
- Problem-Solving
- Customer Service
- Quick Learning
- Computer Skills
- Teamwork & Collaboration
- Inbound sales
- Goal oriented
- Customer relationship building
Capital G
An award given to team members who have been recognized for their commitment to delivering the best possible guest experience.
Timeline
Inbound Sales Representative
Liv Hospitality
11.2023 - Current
Front Desk Associate
Liv hospitality
07.2019 - 11.2023
Shift Leader
Papa John's
07.2016 - 08.2019
Team Member
Burger King
05.2014 - 05.2015
GED -
Rapid City High School