Emerald Wilson
Oakland,CA
Summary
Experienced and detail-oriented professional with over 8 years of expertise in data entry. Demonstrated track record of maintaining meticulous data accuracy and efficiently processing high-volume information. Proficient in providing comprehensive administrative support, managing schedules, and handling documentation tasks. Strong emphasis on adhering to compliance and quality control protocols for optimal outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Extra Space Storage
02.2024 - 11.2024
- Managed daily operations, optimizing storage unit allocation and enhancing customer service protocols to improve facility performance
- Oversaw facility maintenance, security measures, and inventory management, ensuring adherence to company policies and safety regulations
- Collaborated with cross-functional teams to streamline operations and improve the overall customer experience, maintaining a competitive market position
Autonomous Vehicle Operator
ZOOX
05.2022 - 02.2024
- Achieved a 10% reduction in system error reports over six months by identifying issues and providing proactive solutions
- Collaborated with engineers to resolve software issues, enhancing overall vehicle performance
- Improved vehicle performance metrics through cross-functional collaboration and data-driven enhancements
Hub Coordinator
Vital Urgent Care
04.2021 - 09.2022
- Ensured data accuracy and compliance with quality control standards by processing high-volume information
- Supported administrative operations including scheduling, documenting outcomes, and keeping records current
- Enhanced client retention and satisfaction through timely communication and the development of systematic follow-up protocols
Scheduling Coordinator
Coliseum Lexus Of Oakland
02.2016 - 02.2017
- Managed high-volume call operations, handling approximately 75 calls per day, while maintaining high customer satisfaction scores and appointment scheduling accuracy
- Facilitated effective communication between service advisors and customers, ensuring precise appointment scheduling and optimal resource allocation
Education
Associate Science - Social Science
Laney College
Oakland, CA01.2017
Skills
- Customer Service
- Team Development
- Leadership
- Administrative Support
- Problem Solving
- Communication
- Data Entry
- Scheduling
- Documentation
Timeline
Assistant Manager
Extra Space Storage
02.2024 - 11.2024
Autonomous Vehicle Operator
ZOOX
05.2022 - 02.2024
Hub Coordinator
Vital Urgent Care
04.2021 - 09.2022
Scheduling Coordinator
Coliseum Lexus Of Oakland
02.2016 - 02.2017
Associate Science - Social Science
Laney College
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