Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emerald Workman

Emerald Workman

Personal Banker/Consumer Loan Officer
Parkersburg,WV

Summary

Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Banker/Consumer Loan Officer

Wesbanco Bank
02.2021 - Current
  • Maintained customer records and updated account information.
  • Monitored accuracy of customer information in system.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Processed customer payments and account setup charges.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.

Manager

Par Mar Oil
05.2016 - 02.2019
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Respite Care Provider

REM
04.2009 - 03.2015
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Used stretchers and wheelchairs to transport patients to treatment units.
  • Maintained entire family's schedule and organized events.
  • Completed regular check-ins and progress report for each client.
  • Monitored clients' overall health and well-being and noted significant changes.

Education

Associate of Applied Science - Computer And Information Technology

West Virginia University At Parkersburg
Parkersburg, WV
05.2021

High School Diploma -

Parkersburg South High School
Parkersburg, WV
05.2009

Skills

  • Cash Handling
  • Safe Deposit Box Oversight
  • Financial Advisement
  • Sales Expertise

Certification

  • CCNA Routing and Switching Training (13 Dec 2019
  • CCNA Introduction to Cybersecurity (16 Feb 2021)

Timeline

Personal Banker/Consumer Loan Officer

Wesbanco Bank
02.2021 - Current

Manager

Par Mar Oil
05.2016 - 02.2019

Respite Care Provider

REM
04.2009 - 03.2015

Associate of Applied Science - Computer And Information Technology

West Virginia University At Parkersburg

High School Diploma -

Parkersburg South High School

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Emerald WorkmanPersonal Banker/Consumer Loan Officer