Emerson Cruz
Rockville,MD
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Tropical Smoothie Cafe
02.2023 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Verified inventory counts remained within weekly tolerance levels and compiled financial data in compliance with budget.
Commercial Cleaner
Palm Facility Services
07.2021 - 07.2023
- Emptied wastebaskets to transport trash and waste to disposal area.
- Maintained clean, neat, and professional entrances.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Associate of Applied Science - Cloud Computing & Networking Technology
Montgomery College
Rockville, MD06.2026
High School Diploma -
John F. Kennedy High School
Silver Spring, MD06.2022
Skills
- Records Management
- Operations Oversight
- Stock management
- Loss Prevention
- Customer Relations
- Incident Reports
- Customer Service Management
- Customer experience
- Team Management
- Cost Control
- POS Systems
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Assistant Store Manager
Tropical Smoothie Cafe
02.2023 - Current
Commercial Cleaner
Palm Facility Services
07.2021 - 07.2023
Associate of Applied Science - Cloud Computing & Networking Technology
Montgomery College
High School Diploma -
John F. Kennedy High School
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