Emerson Fisher
Meriden,KS
Summary
Dynamic and engaging professional with a proven track record at Johnny’s Tavern, enhancing customer satisfaction and streamlining service operations. Excelled in guest engagement and POS system management, significantly boosting referrals and operational efficiency. Demonstrates exceptional multitasking, organization, and a strong work ethic, ensuring high standards of service and customer loyalty.
Overview
2
2
years of professional experience
Work History
Server
Johnny’s Tavern
01.2023 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Host
Johnny’s Taverm
10.2022 - 01.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Applied Science -
Highland Community College
Highland, KS12-2025
High School Diploma -
Seaman High School
Topeka, KS05-2022
Skills
- Team member support
- Calm demeanor
- Customer service
- Guest engagement
- Multitasking and organization
- Upselling techniques
- Strong work ethic
- Point of sale (POS) system operations
- Time Management
- Service prioritization
Timeline
Server
Johnny’s Tavern
01.2023 - Current
Host
Johnny’s Taverm
10.2022 - 01.2023
Associate of Applied Science -
Highland Community College
High School Diploma -
Seaman High School
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