Emerson Folkers

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Enhanced processes in both hiring and sales.

• Implemented systems and procedures to increase sales.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.