Emerson Groves
Richmond,VA
Summary
Proven track record in enhancing customer experiences and sales outcomes, notably at Olive Garden. Expert in guest engagement and cash handling, I excel in fast-paced environments, leveraging exceptional service skills and a strong work ethic to drive satisfaction and efficiency. Achieved significant improvements in service delivery by mastering POS systems and collaborative teamwork. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Cashier
Food Lion
05.2022 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Pre-Medicine/Biology
Virginia Commonwealth University
Richmond, VA05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales expertise
- Suggestive Selling
Timeline
Server
Olive Garden
06.2023 - Current
Cashier
Food Lion
05.2022 - 08.2022
Bachelor of Science - Pre-Medicine/Biology
Virginia Commonwealth University
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