Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emerson Jeffrey

Cleveland,OH

Summary

Positive and friendly individual with strong commitment to providing exceptional customer service. Possesses keen understanding of food safety and sanitation practices, combined with excellent communication and multitasking abilities. Dedicated to creating memorable dining experiences that leave guests satisfied and eager to return.

Overview

3
3
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
11.2019 - 04.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

Restaurant Waiter

Tatts & Tacos
08.2018 - 06.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.

Car Detailer

Sparkling Image Car Wash
03.2018 - 07.2018
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.

Line Grinder

TKT Trucking
11.2017 - 02.2018
  • Supported quality control efforts by performing routine inspections on finished products and adjusting work accordingly to adhere to strict tolerances.
  • Completed deburring, buffing and polishing materials according to strict tolerances.
  • Enhanced safety in the workplace by following established guidelines and procedures for grinder operation.
  • Streamlined operations by identifying areas for improvement within the grinding process, making necessary adjustments as needed.
  • Moved finished work to correct staging area for disposition.
  • Adhered to standard safety and compliance requirements, decreasing accidents and mishaps.
  • Assessed finished pieces for compliance with standards and removed defective items.

Cashier

Burger King
08.2017 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Upper Scioto Valley Highschool
McGuffey, OH

Associate of Applied Business - Business

Bryant & Stratton College
NY
11-2028

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliability and punctuality
  • Multitasking and prioritizing
  • Attention to detail
  • Dependable and honest
  • Patience and empathy
  • Continuous learning mindset

Timeline

Sandwich Artist

SUBWAY®Restaurants
11.2019 - 04.2020

Restaurant Waiter

Tatts & Tacos
08.2018 - 06.2019

Car Detailer

Sparkling Image Car Wash
03.2018 - 07.2018

Line Grinder

TKT Trucking
11.2017 - 02.2018

Cashier

Burger King
08.2017 - 10.2017

Upper Scioto Valley Highschool

Associate of Applied Business - Business

Bryant & Stratton College

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