Emerson Joseph
Fort Lauderdale,FL
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
6
6
years of professional experience
Work History
Concierge
FirstService Residential
01.2023 - Current
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Sales Consultant
AT&T/ USA Wireless
06.2022 - 01.2023
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Sleep Expert
Mattress Firm
11.2020 - 06.2022
- Provide technical and product knowledge information to customers.
- Improved customer's sleep quality by conducting comprehensive sleep assessments and providing tailored recommendations.
- Assisted in establishing a state-of-the-art sleep lab, optimizing patient comfort and diagnostic accuracy.
Sales Associate
Macy's
11.2019 - 06.2020
- Ability to meet or exceed sales, customer service and loyalty program standards
- Operational knowledge of merchandising and store operations
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Carter's
03.2019 - 11.2019
- Maintain solid product knowledge; recommend add on merchandise to build the sale and expedite transactions at point of sale
- Responsible for meeting key performance indicators, execution of operational activities and supporting team members
- Execute replenishment process, recover and clean the sales floor as necessary; make adjustments to floor fixtures based on inventory levels
- Assist in physical inventory count.
Front Desk Service Clerk
Publix
08.2017 - 03.2018
- Provides premier customer service, including greeting customers and answering their questions
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
Education
High School Diploma -
Miramar High School
06.2018
Associate of Arts - Health Sciences
Broward College
Fort Lauderdale, FL03.2018
Skills
- Leadership
- Interpersonal
- Hospitality
- Administrative
Timeline
Concierge
FirstService Residential
01.2023 - Current
Sales Consultant
AT&T/ USA Wireless
06.2022 - 01.2023
Sleep Expert
Mattress Firm
11.2020 - 06.2022
Sales Associate
Macy's
11.2019 - 06.2020
Sales Associate
Carter's
03.2019 - 11.2019
Front Desk Service Clerk
Publix
08.2017 - 03.2018
High School Diploma -
Miramar High School
Associate of Arts - Health Sciences
Broward College