Summary
Overview
Work History
Education
Skills
Timeline
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Emerson Richardson

East Orange,NJ

Summary

Adept at enhancing sales and customer satisfaction, I leveraged data analysis and collaborative strategies at AutoZone to surpass KPIs. My expertise in inventory management and customer service, coupled with a talent for training and mentoring, significantly boosted team performance and operational efficiency.

Overview

25
25
years of professional experience

Work History

Commercial Sales Manager

AutoZone
08.2019 - 10.2024
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Responded to customer feedback in professional and constructive way.
  • Collaborated with local companies to meet diverse customer needs for Type products.

Commercial Parts Professional

Advanced Auto Parts
09.2008 - 08.2019
  • Stayed up-to-date with relevant industry certifications and trainings to maintain a high level of expertise in the field.
  • Collaborated across departments to resolve complex client inquiries effectively and efficiently.
  • Enhanced inventory management through meticulous tracking of stock levels and efficient reordering processes.
  • Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.

Store Manager

Strauss Discount Auto
04.2003 - 09.2008
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

General Store Manager

Arby's
02.2000 - 04.2003
  • Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
  • Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Malcom X Shabazz High School
Newark, NJ

Skills

  • Customer Service
  • Written and verbal communication
  • Training and mentoring
  • Onboarding and coaching
  • Sales Presentations
  • Sales skills
  • Route Planning

Timeline

Commercial Sales Manager

AutoZone
08.2019 - 10.2024

Commercial Parts Professional

Advanced Auto Parts
09.2008 - 08.2019

Store Manager

Strauss Discount Auto
04.2003 - 09.2008

General Store Manager

Arby's
02.2000 - 04.2003

Malcom X Shabazz High School

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