Emerson Sims
Athens,GA
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Bar & Restaurant Manager
Girasoles Fusion Cuisine
Watkinsville , Georgia
01.2018 - 01.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
Restaurant Server
Marker 7 Grill
Athens, GA
06.2019 - 07.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Restaurant Server
Wok's Up
Athens , Georgia
05.2016 - 07.2018
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
High School Diploma -
Clarke County High School
Athens, Georgia05.2017
Skills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Active Listening
- Conflict resolution
- Interpersonal Communication
- Multitasking abilities
- Computer proficiency
- Leadership
Timeline
Restaurant Server
Marker 7 Grill
06.2019 - 07.2020
Bar & Restaurant Manager
Girasoles Fusion Cuisine
01.2018 - 01.2022
Restaurant Server
Wok's Up
05.2016 - 07.2018
High School Diploma -
Clarke County High School
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