Emery Moore
Houston
Summary
Dear Hiring Manager,
I believe the position you currently have open would be an Great fit with my experience. I deliver high quality work consistently while meeting deadlines and maintaining strict internal rules and procedures. I'm highly organized, efficient and proactive with extensive experience providing Medical Health Insurance, Customer Service, Administration, Data Entry & Call Center. I feel that my skill sets and knowledge fit perfectly with the requirements you are looking for.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Department of Children and Family Services
11.2022 - 05.2025
- Great multi-task and handle work independently as well as organize and prioritize multiple customer issues.
- Demonstrated verbal and written
communication skills with the ability to interpret and communicate information with tact, diplomacy, patience and professionalism. - Work well with Microsoft Office (e.g., Word, Excel, Outlook, etc.) and related software as other corporate software
- First Call Resolution (FCR)
- Critical Thinking and Problem Solving
Customer Service Representative
Louisiana Dept Of Health
03.2018 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Work approximately 95% of the time in the Customer Service Care Center
CSR Inbound and Outbound (Remote)
VXI Global Solutions
01.2016 - 08.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Conflict resolution skills and remains calm under pressure/stressful situations
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Very active listener and ask appropriate questions, to effectively understand issues that are presented from customers.
- Demonstrate attention to detail
Education
Psychology
LSU
Baton Rouge, LA05.2019
High School Diploma -
Glen Oaks High School
05.2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Appointment scheduling
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Administrative support
- Office administration
- Guest relations
- Document management
- Skilled in software
- Multi-line telephone systems
- Meeting scheduling
Timeline
Customer Service Representative
Department of Children and Family Services
11.2022 - 05.2025
Customer Service Representative
Louisiana Dept Of Health
03.2018 - 10.2022
CSR Inbound and Outbound (Remote)
VXI Global Solutions
01.2016 - 08.2018
Psychology
LSU
High School Diploma -
Glen Oaks High School