Emery Reid
Clover,SC
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Public Safety Communications
06.2023 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Shift Leader
Tropical Smoothie
03.2023 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Zax LLC
Zaxbys
11.2020 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Northwestern High School
Rock Hill, SCSkills
- Active Listening
- Computer Skills
- Critical Thinking
- Works Well Under Pressure
- Typing Speed
- Information Gathering
Certification
NCIC certified
FEMA certified
CPR certified
Emergency Management certified
Cyber security certified
AMBER alert certified
Timeline
911 Dispatcher
Public Safety Communications
06.2023 - Current
Shift Leader
Tropical Smoothie
03.2023 - 06.2023
Zax LLC
Zaxbys
11.2020 - 03.2023
NCIC certified
FEMA certified
CPR certified
Emergency Management certified
Cyber security certified
AMBER alert certified
High School Diploma -
Northwestern High School
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