Elena Michel
Belle Glade
Summary
Motivated individual with over 10 years of customer service skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and providing exceptional customer service with a positive attitude.
Overview
9
9
years of professional experience
Work History
Case Manager
FoundCare
08.2015 - Current
- Maintained accurate records of client progress and documentation of all contacts with clients
- Assisted clients with obtaining basic needs such as housing, acess to food, medical transportation, employment assistance and medical care
- Demonstrated success in building relationships with clients and providing emotional support
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Advocated for patients within the healthcare system to address concerns or barriers to care.
- Communicated with patients, ensuring that medical information was kept private.
Education
BACHELORS OF SCIENCE - PUBLIC AFFAIRS
University of Central Florida
Orlando, FloridaSkills
- Customer service
- Relationship building
- Guest greeting
- Exceptional customer service
- Fluent in Haitian Creole
Timeline
Case Manager
FoundCare
08.2015 - Current
BACHELORS OF SCIENCE - PUBLIC AFFAIRS
University of Central Florida
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