Emiko Soria
Houston,PA
Summary
Highly skilled in customer service, with experience in both high-volume dining and retail environments. Adept at managing fast-paced settings, ensuring seamless operations, and delivering exceptional guest experiences. Strong communication, teamwork, and problem-solving abilities contribute to efficient workflow and increased customer satisfaction. Experience in table management, inventory control, and enhancing business reputation.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
Houston, TX
06.2024 - Current
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Crew Member
Raising Cane's Restaurants
College Station, TX
06.2023 - Current
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Education
High School Diploma -
Clear Lake High School
Houston, TX05-2023
Some College (No Degree) - Communications
Blinn College
Bryan, TXSkills
- Time management
- Conflict resolution
- Team collaboration
- Communication skills
- Customer service
- Food handling
- Order management
- Ability to lift 40 pounds
- POS system operation
- Money management
- Flexible schedule
Accomplishments
- PTK recipient
Affiliations
- Member of Aggie Sister for Christ
- Member of Blinn Business Society
- Volunteer work at Parkway Baptist Food pantry
- Volunteer work at Hope pregnancy center
Timeline
Server
Olive Garden
06.2024 - Current
Crew Member
Raising Cane's Restaurants
06.2023 - Current
High School Diploma -
Clear Lake High School
Some College (No Degree) - Communications
Blinn College