Emil Rios Mayorga
Roseville,CA
Summary
Experienced and dedicated professional with a solid background in customer service, boasting three years of excellence in delivering top-notch client support. Adept at actively listening to client needs and providing effective solutions. Eager to leverage my expertise and commitment to enhance client experiences and contribute to the success of organizations
Overview
4
4
years of professional experience
1
1
Certification
Work History
Legal Assistant
NAIR LAW
09.2023 - 05.2024
- Provided comprehensive support in various legal proceedings, including research, document preparation, and client communication.
Technical Support Representative
Concentrix - Microsoft Xbox
03.2023 - 08.2023
- Managed customer accounts, resolved billing inquiries, and ensured a seamless gaming experience.
Sales Associate
Starboard Cruiselines
08.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
English Instructor
E4CC
01.2022 - 04.2022
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students.
Technical support for Toast POS
Ibex
10.2020 - 07.2022
- Troubleshooting complex technical issues and guiding restaurant owners and staff through software configurations.
- Consistently delivered top-tier customer support, ensuring that Toast's cutting-edge technology enhanced their business operations.
Education
Bachelor of Architecture - Architectural Engineering
National Engineering University Of Nicaragua
Managua, Nicaragua02.2021
High School Diploma -
Instituto Loyola
Managua, Nicaragua11.2017
Skills
- Data Entry and Organization
- Client management
- Computer Proficiency
- Documentation Skills
- Calendar Management
- Legal Document Preparation
Certification
- Certified Intake Specialist, Virtual Staff LLC General Law Practice Training
- AutoCAD Management Training - 2 months
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Legal Assistant
NAIR LAW
09.2023 - 05.2024
Technical Support Representative
Concentrix - Microsoft Xbox
03.2023 - 08.2023
Sales Associate
Starboard Cruiselines
08.2022 - 02.2023
English Instructor
E4CC
01.2022 - 04.2022
Technical support for Toast POS
Ibex
10.2020 - 07.2022
Bachelor of Architecture - Architectural Engineering
National Engineering University Of Nicaragua
High School Diploma -
Instituto Loyola
- Certified Intake Specialist, Virtual Staff LLC General Law Practice Training
- AutoCAD Management Training - 2 months
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