Emil Rossano
Customer Service Associate
Wall,NJ
Summary
Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
19
19
years of professional experience
Work History
Associate
Wawa
Farmingdale, NJ
04.2021 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
School Custodian
Wall Township Board Of Education
Wall, NJ
06.2015 - 05.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Moved furniture for cleaning and set up for special events.
Associate
Wawa
Farmingdale, NJ
05.2006 - 02.2015
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored junior staff on customer service strategies and techniques.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Cable Contractor
Advanced Fiber Works
Tinton Falls, NJ
04.2004 - 10.2006
- Dressed, terminated and tested cables and components.
- Installed, maintained and repaired voice and data communications systems.
- Selected location and installed equipment and inside wiring with customers.
- Educated customers on service features and functionalities.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Education
High School Diploma -
No Degree - Criminal Justice
06.2007
Skills
- Customer Service
- Store Policies and Procedures
- Shipment Processing
- Selling Skills
- Money Handling
- Team Leadership
Timeline
Associate - Wawa
04.2021 - Current
School Custodian - Wall Township Board Of Education
06.2015 - 05.2021
Associate - Wawa
05.2006 - 02.2015
Cable Contractor - Advanced Fiber Works
04.2004 - 10.2006
Wall Public School - High School Diploma,
Brookdale Community College - No Degree, Criminal Justice
Black Seal License
Monitored and made sure building boiler was running properly and not dangerously.