Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emilce Porras Harrison

Charlotte,NC

Summary

Experienced customer service management professional with a strong background in inbound and outbound customer interactions, as well as collections. Proven team player with exceptional listening and critical thinking skills. Known for a personable approach that effectively prevents call escalations. Committed to ensuring customer satisfaction and enhancing overall customer experience.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Rock And Roll Yacht And Vacation Packages
01.2019 - Current
  • Remote work.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Created customer support strategies to increase customer retention.

Account Manager

SolidRoofing
11.2023 - 12.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Manager of Sales and Production

Cricket Wireless
09.2023 - 11.2023
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Education

GED -

Liceo Napoleon Quesada
San Jose CostaRica
12.2002

Skills

  • Call Monitoring
  • Training and Mentoring
  • One Call Resolution
  • Sales Promotion
  • Account Management
  • Excellent Time Management Skills
  • Customer Service
  • Administrative Support
  • Microsoft Outlook, Word, and Excel
  • Telemarketing Expertise
  • Call Center Operations

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

SolidRoofing
11.2023 - 12.2023

Manager of Sales and Production

Cricket Wireless
09.2023 - 11.2023

Customer Service Manager

Rock And Roll Yacht And Vacation Packages
01.2019 - Current

GED -

Liceo Napoleon Quesada

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Emilce Porras Harrison