Emilea LaRock
Plattsburgh,NY
Summary
Hard-working, high energy individual looking to obtain a position in your establishment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Support Lead
Kohls Department Store
Plattsburgh, NY
02.2023 - Current
- Implemented process improvements to enhance team productivity and customer satisfaction.
- Coordinated inventory management and replenishment to maintain optimal stock levels.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Operated pallet jacks to transport materials efficiently within warehouse.
- Trained new staff on safety protocols and operational procedures to enhance team performance.
- Operated warehouse equipment to accurately pick and prepare orders for shipment.
- Developed and implemented creative visual displays to enhance customer engagement and drive sales.
Front Desk Associate
The Lincklaen House
Cazenovia, NY
08.2022 - 11.2022
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
Banquet Server
1000 Island Harbor Hotel
03.2022 - 06.2022
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Prepared serving and appetizer trays and set tables at diverse events.
Receptionist
A New Attitude Hair Salon
05.2018 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
Education
Carthage Central High School
Carthage, NY06.2022
Skills
- Computer Proficiency
- Visitor and Customer Relations
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Courteous and Professional
- Reliable and Punctual
- Attention to Detail
Certification
- CPR Training - September 2021
- Certified Babysitter February 2017
Timeline
Store Support Lead
Kohls Department Store
02.2023 - Current
Front Desk Associate
The Lincklaen House
08.2022 - 11.2022
Banquet Server
1000 Island Harbor Hotel
03.2022 - 06.2022
Receptionist
A New Attitude Hair Salon
05.2018 - 12.2021
Carthage Central High School